(216)630-5977

Delivery or Pickup

What areas in Cleveland do you deliver to?
  • We deliver to Downtown Cleveland businesses and residential customers in these zip code areas: 44102, 44103, 44113, 44114, 44115, 44127 and 44195. If you are outside these areas, you can pickup your order at Heinen's Downtown Store during our normal business hours: Monday to Friday 8:00 am to 9:00 pm; Saturday and Sunday 9:00 am to 9:00 pm.
What are your delivery fees?
  • Delivery fees are based on the number of packages delivered on a weekday.
  • Weekend delivery is $35 for any number of packages.
  • Store pick up is always available with no added charge. 
What if no one is available to receive the order?
  • Someone must be available to accept the order. If a second delivery attempt is needed, we must charge you for both deliveries.
My order did not arrive or at the time I specified?
  • If your order has not arrived, please call Downtown Catering weekdays, 216-630-5977, or Store Customer Service evenings and weekends, 216-302-3020.
Can you deliver my order earlier or later than I scheduled?
  • We require 24-hour notice.
Can I pickup my order?
  • Yes, you can pickup your order and avoid the delivery charge.
  • If you plan to pickup your order, please enter Heinen's Downtown Cleveland address and zip code for the delivery address: 900 Euclid Avenue, Cleveland, OH 44115.
  • You can pickup your order at Heinen's Downtown Store anytime we are open: Monday to Friday 8:00 am to 9:00 pm; Saturday and Sunday 9:00 am to 9:00 pm.
Do you deliver on holidays?
  • Heinen’s does not accept orders, or deliver on major holidays when the store is closed (Christmas, Thanksgiving, New Years, 4th of July, Memorial Day, Labor Day and Easter).
Will the delivery person accept tips?
  • Heinen's is not able to process tips, but you may tip in cash if you wish.